Privacy Notice

How Medicine Today Elder Clinic handles personal information.

This policy explains what information may be collected when you use the website or contact the clinic, why it may be used, and how privacy rights can be exercised.

1. Who this policy applies to

This Privacy Policy applies to visitors to medicine-today.co.uk, patients, prospective patients, family members, carers, referrers, and other people who contact Medicine Today Elder Clinic.

2. Information we may collect

Contact details, such as name, email address, telephone number, postal address, and preferred contact method.
Appointment request details, including the care need selected and the concern described in a message.
Relevant health-related information voluntarily provided to the clinic for triage, appointment planning, or care coordination.
Administrative information, such as correspondence history, referral details, appointment records, and billing-related information where applicable.
Technical website information, such as device, browser, page access, and basic analytics data where used.

3. How we use information

We may use personal information to respond to enquiries, arrange appointments, assess suitability for clinic services, provide or support healthcare services, communicate with patients and authorised contacts, manage records, improve service quality, meet professional obligations, and comply with legal or regulatory requirements.

4. Health information and sensitive data

Health information is treated with particular care. Where you provide health-related information, it may be used only for relevant clinical, administrative, safeguarding, legal, or service-related purposes consistent with the reason it was provided.

5. Sharing information

Where appropriate and lawful, information may be shared with healthcare professionals, GPs, hospitals, community teams, care homes, family members or carers authorised to be involved, service providers supporting clinic operations, regulators, insurers, or authorities where required by law or necessary for safety.

6. Retention

We keep personal information only for as long as necessary for the purpose for which it was collected, including clinical, administrative, legal, regulatory, insurance, and record-keeping requirements.

7. Security

We use reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No website or email system can be guaranteed as completely secure, so urgent or highly sensitive information should not be sent through general website forms.

8. Your privacy rights

Subject to applicable law, you may have rights to request access to your personal information, correction of inaccurate information, erasure in certain circumstances, restriction or objection to processing, data portability where applicable, and information about how your data is used.

9. Cookies and analytics

This website may use essential cookies and may use analytics tools to understand website performance and improve user experience. Browser settings can usually be used to manage or block cookies.

10. Contact about privacy

Questions or requests about personal information can be sent to care@medicine-today.co.uk or addressed to Medicine Today Elder Clinic, Harley Street, London W1G 9QY.

This policy should be reviewed against the clinic’s actual data controller details, clinical systems, cookie tools, retention schedule, and professional/legal obligations before publication.

Last updated: 6 July 2026